Last August, the Xbox Live Enforcement Team banned numerous consoles for reasons that related to cheating, fraud, modded consoles, etc. It turns out that a select few consoles were banned illegitimately. Stephen Toulouse, a member of the Xbox Live Enforcement Team, has addressed the issue.
“Recently, it was brought to our attention that a number of customers had concerns about the validity of a recent ban of their individual consoles, which they feel had been triggered inaccurately,” Toulouse said in a statement. “After an initial investigation we have confirmed that a handful of banned consoles did in-fact appear to not have been modified or tampered with. We’re still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team’s normal actions. It’s very specific and occurred between August 29 and September 9, affecting a very small percentage of users.”
“Within a few business days, we will issue the primary account holder on the impacted console a credit for three months of Xbox LIVE Gold and 1600 Microsoft points. Since we know exactly who is affected, those customers do not need to take any action. Everything will be applied automatically. No keys or tokens to redeem, no other action to be taken,” Toulouse explained.
Toulouse also personally apologized and assured customers that him and his team had learned from this error. While it would suck to have an unfairly banned console for a month, it would still be pretty cool to get 3 months of free Xbox Live in addition to 1600 Microsoft Points. Do you think Microsoft has done enough to redeem themselves?
[SOURCE]
