Some of the Big Daddy figurines within the Limited Edition Bioshock packages were permanently damaged while they made their way out to fans eagerly awaiting the game. 2K have come to the party big time and will be replacing them free, with an added bonus. Here's the official line as found on
this page here, which is coincidentally where those of you that are affected can order your replacements.
2K Games has identified a small percentage of Big Daddy figurines that have been damaged in transit to US and Canadian retailers. Since redemption will not be immediate as replacement figurines are currently beginning production, we will be also sending affected customers a complimentary special printed edition of the BioShock art book, "Breaking the Mold," to enjoy while the replacement figurines are produced and shipped. Additionally, 2K Games will cover all shipping costs for the figurines and art book.