Earlier today we posted our official study of the Red Ring of Death and the corresponding results, once live we asked Microsoft's own Aaron Greenberg for his "official" response to said study; the entire quote is viewable below:
Thanks for your note. There have been a lot of external “studies” on the failure rates of all consoles, not just the Xbox, and the numbers have been all over the map. The only people that know the actual numbers work for Microsoft, and the numbers are not something Microsoft or any other company would typically disclose for competitive reasons. What I do know is that more than two years ago, Microsoft addressed this issue by extending the warranty to three years for consoles with three flashing red lights. More recently, we extended this coverage to include the E74 error message as well. We continuously invest resources to improve the reliability of our products, and we believe that this issue is largely behind us. Xbox 360 is pleased to maintain the title of “most played console,” and is grateful to our loyal and engaged customers, the majority of whom continue to have a terrific gaming and entertainment experience.His response seems right on par with what we were thinking and it's great to see the console manufacturer is now supporting the dreaded E74 error in it's warranty program, stay tuned to PlanetXbox360.com for more feature studies in the future.
PlanetXbox360 Study: The Red Ring of Death - Click Here to Read -
